Return and Refund Policy
Last updated: April 4, 2026
1. Digital Products
All products sold by Esimoon (Madalina Moman, Watzmannstraße 12, 71067 Sindelfingen, Germany) are digital goods. eSIM data plans are delivered electronically as QR codes or activation codes. No physical goods are shipped.
2. Right of Withdrawal (Widerrufsrecht)
Withdrawal Instructions pursuant to § 355 BGB (German Civil Code)
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day the contract is concluded (i.e., from the date of your order confirmation).
To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g., a letter sent by post or an e-mail) of your decision to withdraw from this contract:
Madalina Moman
Watzmannstraße 12
71067 Sindelfingen, Germany
E-Mail: info@esimoon.com
Phone: +49 162 289 6798
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
3. Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than 14 days from the day on which we received the notification of your withdrawal. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In no event will you incur any fees as a result of such reimbursement.
4. Premature Expiry of the Right of Withdrawal
Important — Exception for Digital Content (§ 356 Abs. 5 BGB):
The right of withdrawal expires prematurely if:
- We have begun delivering the digital content (eSIM data) before the end of the withdrawal period,
- You have given your express consent to delivery beginning before the withdrawal period has expired, and
- You have confirmed your knowledge that by giving your consent, you lose your right of withdrawal upon the beginning of delivery.
In practice: Once you scan the eSIM QR code and install or activate the eSIM on your device, the digital content has been delivered, and the right of withdrawal is extinguished. Refunds are therefore NOT available for eSIMs that have been installed or activated.
5. Refund Eligibility Summary
| Status | Refund |
|---|---|
| eSIM purchased but NOT scanned/installed | ✓ Full refund within 14 days |
| eSIM QR code scanned / eSIM installed on device | ✗ No refund |
| eSIM data plan activated / data used | ✗ No refund |
| Technical defect (eSIM does not work) | ✓ Replacement or full refund |
6. Defective Products
If you experience a technical issue with your eSIM (e.g., the QR code does not work, the eSIM cannot be activated), please contact us immediately. We will investigate and, where appropriate, provide a replacement eSIM or a full refund at no additional cost. Statutory warranty rights (Gewährleistungsrechte) remain unaffected.
7. How to Request a Refund
To request a refund, please contact us with the following information:
- Your order number
- The e-mail address associated with your account
- Reason for the refund request
E-Mail: info@esimoon.com
Phone: +49 162 289 6798
Refunds are processed within 14 days of approval using the original payment method.
8. Model Withdrawal Form
(If you wish to withdraw from the contract, please fill out and return this form.)
To: Madalina Moman, Watzmannstraße 12, 71067 Sindelfingen, Germany, info@esimoon.com
- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / provision of the following service (*): ___
- Ordered on (*) / received on (*): ___
- Name of the consumer(s): ___
- Address of the consumer(s): ___
- Signature of the consumer(s) (only for paper form): ___
- Date: ___
(*) Delete as applicable.